Language
Telefónica Movistar, the second enterprise with more presence in Mexico for mobile telephony services, needed to acquire an administered service and of support for their IT infrastructure. For Telefónica, it was imperative that they had a ticket support service and to carry out activities in an established time.
They wanted to avoid rollbacks in the Movistar apps when they were sent to production, and with this, gain time in the Time-To-Market.
This is why the objective of the project was to provide a productive service to the infrastructure, that had the purpose of working as a spinal cord of the systems and of having an availability the 99.9% of the time 365 days a year.
Getecsa implemented an attention scheme service N1 and N2 to attend incidents and requests. A black box audit was realized to each application before going into production, and the ones that did not pass the requirements, went back to Development with a list of findings and their possible solutions.
This is a cyclical service that is carried out day by day, minute by minute, so that the infrastructure is at 100%.
Additionally, work cells were launched for each of the areas in which Getecsa was providing support to the production. To achieve this, we started finding the ideal personnel for each of the cells, which work independently from the rest and have profiles of different levels; this way, the personnel rotation was avoided.
8 areas of administration, operation, and support to the infrastructure were implemented:
Getecsa has been the provider of this service for Telefónica for more than 4 years. Since this implementation, Movistar now has a service without crashes, with an availability of 99.9% of the time, 24/7, all 365 days a year. Through this service, they can find solutions for their infrastructure in optimal times.
Telefónica Movistar benefits from this in all the parallel areas to Getecsa, including business, network, commercial offers, alongside others, that use the infrastructure that we provide support to.
In Getecsa we have extensive experience and technical expertise in solutions for productive support for IT infrastructures. We are also characterized by our availability, service agility, and our human treatment with our clients and collaborators.
If you want to request a proof of concept or learn more about our services, contact us for more information.
“As leader of digital channels, I recommend this service of web support for its efficiency, optimal response times and a proactive focus on incidents resolution. Their professionalism guarantees operational continuity and client satisfaction.”
Laura Ávila, Gerente Canales Digitales en Telefónica.
“With Getecsa’s service, throughout this time, a relationship of trust, security and involvement necessary to accompany Telefónica in its evolution has been established, and has adapted to the new paradigms that the business dictate.”
Luis Manuel Olascoaga, Jefatura Windows, Unix, Data Center en Telefónica.
